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Kinter's Continuous Improvement Program (CIP)

1.0 Introduction

For the last 30 plus years, Kinter has been a "solution provider" as a direct mill importer of quality metal/plastic fasteners and hanging hardware items for the Point of Purchase (P.O.P) sign and display industry. Our business continues to expand its products and services and the Continuous Improvement Program (CIP) relates to all Quality activities to support our growing business.

Kinter recognizes its responsibility as a provider of quality products and services and has developed and documented a Continuous Improvement Program (CIP). The Continuous Improvement Program generally complies with the international standard ISO 9001: 2008 Quality management systems' requirements; however, Kinter is not ISO Certified and does not make claims as an ISO certified company. The CIP manual provides information to all customers, suppliers, and employees of what specific controls are implemented to ensure product/service quality.

2.0 Quality Policy and Objectives

Kinter accepts responsibility for the complete satisfaction of its customers. We exercise this responsibility through adequate training of our employees, adherence to proven procedures, total commitment to meeting and exceeding customer requirements; and to maintaining an organizational culture that fosters continuous improvement.

Kinter's Quality Policy: "Is to be the leader in providing quality products and services which consistently meet or exceed the expectations of its customers. Kinter commits to deliver reliable products and services of the highest quality, which are competitively priced, and delivered on time."

To achieve this level of quality, Kinter applies a system of procedures to reflect the capabilities of our company to existing customers, potential customers and independent auditing authorities. Further, application of this policy requires the active participation of all employees who are individually responsible for the quality of their work and overall continuous improvement. Each employee receives a copy of our quality policy and is discussed by the Quality Control Manager and Quality personnel.

The Quality Control Manager is responsible for the Continuous Improvement Program (CIP) with routine operation control by Quality personnel.

2.1 Quality Policy Objectives:

  • General compliance with International Standard ISO 9001 (Quality Systems) by maintaining an effective Quality System
  • Continual improvement of our level of quality to meet and exceed customer's expectations
  • To ensure compliance with relevant statutory and safety requirements
  • To enhance customer satisfaction

3.0 The terms and descriptions used in this CIP manual are generally defined within the ISO 9001-Quality System.

4.0 Quality Operating Procedures

4.1 Supplier Product Samples (Pre-Production Parts) and Quality Certifications

Suppliers who manufacture for Kinter, have the responsibility to test product samples according to the specification provided and at a level that is commensurate with the nature of the application prior to shipping product samples to Kinter. Supplier will include all prints, specifications and measurements to Kinter upon shipment. Products samples that require material certifications or compliance certifications must accompany shipment.

  • Upon receipt of Supplier Product Samples by Kinter, Kinter's Quality Control Manager will inspect and test the product sample. This inspection and test will include, but is not limited to:
    • Review of material and compliance certifications, such as:
      • RoHS Certification of Composition
      • Kinter Material Certification
      • Certificate of Conformance
      • MSDS - Material Safety Data Sheets
      • Certificate of Country of Origin
    • Stress test according to specifications
    • Dimensional tests and measurements according to required specifications
    • Basic functionality test according to specifications
    • Basic visual test according to specifications and/or part comparison
    • Visual color test
    • Weight test
  • Pre-Production Parts that do not meet or exceed the quality requirements are returned to the supplier or scrapped.
  • If Pre-Production Parts meet or exceed the quality requirements, Kinter's Quality Control Manager approves the Supplier to fill the Purchase Order.

4.2 Customer Approved Product Samples

Customers who purchase from Kinter, and/or their customers who apply Kinter products, have the responsibility to test product samples at a level that is commensurate with the nature of the application. All tests and test documentation should be applied and maintained by the customer. Customer provides Kinter with the approval or non-approval of the part (conformance or non-conformance).

  • If customer approves product samples, Kinter's Quality Control Manger approves the Supplier to fill the Purchase Order.

4.3 Kinter Quality Control and Process for Production Parts

4.3.1 Inspection and Test Procedure

4.3.1.1 Receiving and Inspection Test

Upon receipt of production parts, Receiving personnel verify the quantity of delivered packages, check for marking and identification of packages, and inspect all packages for any signs of tampering or damage. If the inspections are satisfactory, Receiving personnel sign the delivery receipt. If not, shortages and damages are noted on all copies of the delivery receipts.

  • The Received containers are then moved to the designated inspection area; the purchase order is retrieved; and the packaging slips are removed from the containers. The containers are opened, the parts are verified against the purchase order and packing slip and the parts are examined visually for any signs of damage. The purchase order is stamped "Received" and is signed and dated by the Receiving personnel. All receiving inspections are entered and logged into the Receiving database.
  • Random samples are pulled and the Quality personnel inspect, measure, and test the parts. The inspection and test will include, but is not limited to:
    • Sample Board Comparison test. (Sample Board contains samples of previously approved parts)
    • Visual color test
    • Basic visual test according to specifications and/or part comparison
    • Weight test
    • Dimensional tests and measurements according to required specifications
    • Stress test
    • Basic functionality test according to specifications
    • Review of material and compliance certifications if not received during Pre-Production part inspection and test

4.3.1.2 Inspection and Test Documentation

All inspection and test results of production parts are documented on the warehouse copy of the purchase order. The purchase order is then attached to the packing slip and filed.

4..3.1.3 Production Parts that do not meet or exceed the quality requirements are subject to Non-Conforming Review and Preventative/Correction Action before being returned to the supplier or scrapped.

5.0 Training

Kinter ensures that all personnel are trained and experienced to the extent necessary to perform and undertake their assigned activities and responsibilities effectively. All staff and Management is responsible for recommending the training needs of others, and for ensuring that all employees are qualified and experienced to execute assigned tasks. Kinter maintains records of all employee training and related employee signature copies.

(All above items are subject to change without notice.)

Kinter
Kinter
3333 Oak Grove Ave.
Waukegan, IL 60087

Phone: 800.323.2389
Fax: 847.623.0105
Email: sales@kinter.com
Website: www.kinter.com

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